Returns & Exchanges

Return Policy

1.Items can be returned or exchanged within 30 days after the purchase date. 

2.Please keep the delivery payment voucher and provide it to our customer service staff, which will be provided for your refund.

3.You can mail out the package at your nearest post office or call the post office to arrange a collection.

4.Before sending back the products, please contact our customer service first for return address.(support@ootdress.com)

 

Return Conditions

1.For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.

2.For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.

For below circumstances, customers could contact us for return or refund:

1) Received wrong or damaged item(s)

2) Items are not as described on product page

3) Received faulty item(s)

4) Missing item(s)

5) Poor material or workmanship

 

Return Process

Please carefully follow our return process to minimize any delays:

1.If your item is qualified to be returned, please contact with our customer sevice(support@ootdress.com) for :

• Order number

• SKU number or product name

• Reason for return

2.Our customer service team will respond to your request within 24 hours.

3.Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.

 

About Refund

Once we have received the returned item(s), we will check the items and email your in 24 hours. Your payment will be refunded in 3 working days after we contact you.

 

Return Adress

Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.(email: support@ootdress.com)

 

Return Cost

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.